FileBase
Support
Contact help@filebaseapp.com for help, feedback, and privacy requests.
Something not working, or a format you need? Include your headset model and FileBase version (found in About) when you get in touch.
Local Access won’t connect
- Check the headset and computer are on the same Wi-Fi network.
- Make sure sharing is still on in FileBase. The headset may have gone to sleep.
- Use the newest code. Codes change each time sharing restarts.
- Some guest or office networks block devices from seeing each other.
A file won’t open
- Check the format is in the supported list on the home page.
- Try opening a copy saved to the FileBase folder.
- Email the file type and where it came from so support can be added.
Deleting files
- Deletion requires confirmation and may be permanent. FileBase does not provide a recycle bin.
- Keep a backup of important files before deleting or replacing them.
Sending to Slack
- Connect your workspace in Destinations and select a channel or person.
- Review the selected files before sending. An internet connection is required.
- Disconnect in Destinations. Previously uploaded files remain in Slack until deleted there.